Frequently Tangled Questions

Delivery times will vary depending on your location and shipping method chosen at checkout. Standard domestic shipping typically takes 3-7 business days, while international shipping times can be longer depending on customs and the destination.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.

Shipping costs are calculated at checkout based on your location and the size of your order. You will see the shipping cost before completing your purchase.

At this time, we do not offer international orders. We do plan to add this in the near future!

If your order hasn't arrived within the estimated delivery time, please contact us at ginger@artful-threads.com. We’ll assist you in tracking your package and resolving any delays.

If you have an urgent change, please email us at ginger@Artful-Threads.com. Once the carrier has picked up the order, we will not be able to change or cancel it. Please take the time to carefully choose your items and add the correct shipping information before placing your order.

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the damage or incorrect item. We will work quickly to resolve the issue, either by sending a replacement or offering a refund.

To return or exchange an item, please contact us within 30 days of your purchase. Items must be in their original condition and packaging. Return shipping costs may apply.

You can stay updated by subscribing to our newsletter or following us on social media. We regularly announce new collections, releases, and exclusive offers through these channels.

Each artist has a profile on our website where you can learn more about their work and creative process. If you would like to reach out to a specific artist, you can find their contact details or social media links on their profile pages.

Yes, we offer digital gift cards that can be purchased on our website and used toward any of our products. These are available in various denominations.

Our Artful Points Reward Program allows you to earn points for every purchase, which can be redeemed for discounts on future orders. For every $1 spent, you earn 3 Artful Points. You can also earn points by creating an account and engaging with us on social media. For more information go to our Rewards page.

You can earn points by making purchases, signing up for an account, or completing other actions like submitting reviews. To redeem points, log into your account, choose the discount you want based on your available points, and apply the code at checkout.